Front Desk Coordinator Position

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Job Title: Front Desk Coordinator (Part-Time)
Location: Maeven Aesthetics
Reports To: Maeve Cashman, RN

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Job Description
We are seeking a Front Desk Coordinator to join our welcoming and professional
team at Maeven Aesthetics. The ideal candidate will be the face of our medical spa,
providing exceptional customer service, maintaining a warm and caring environment,
and ensuring smooth daily operations. This part-time role is perfect for someone with a
passion for client care, attention to detail, and a knack for creating a positive first
impression. This individual will exhibit the ability to problem-solve and to be a self-
starter.

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Key Responsibilities

Client Interaction & Front Desk Management

• Greeting clients warmly, check them in, and provide excellent customer service to ensure a memorable experience.
• Answer phones, schedule appointments, and manage the spa's calendar with efficiency and accuracy.
• Respond to inquiries in-person, via phone, and email, providing information on services, promotions, and policies.
• Always maintain a professional and welcoming demeanor.

Social Media Management

• Create, post, and monitor content on the spa's social media accounts to enhance visibility and engagement.
• Respond to comments, messages, and reviews in a timely and professional manner.
• Collaborate with the team to align social media content with the spa’s branding and promotions.

Room Preparation & Supply Management

• Turn over treatment rooms between clients, ensuring cleanliness and readiness for the next service.
• Stock rooms with necessary supplies and notify management of inventory needs.
• Order supplies as needed, adhering to the spa’s protocols and budget.
• Assist with the overall cleanliness and organization of the spa.

Administrative Support

• Collect payments, process transactions, and ensure accurate financial records.
• Maintain client records in compliance with confidentiality and HIPAA standards.
• Support promotional efforts by informing clients of specials, loyalty programs, and new services.

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Work Requirements

Education & Experience

• High school diploma or equivalent required; additional education in hospitality, business, or a related field is a plus.
• Experience in a spa, salon, or medical office environment preferred but not required.

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Skills

• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Proficiency in scheduling software, social media platforms, and basic office technology.
• Ability to multitask and remain calm under pressure.

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Physical Requirements

• Ability to stand or sit for extended periods.
• Ability to lift light supplies as needed (up to 25 lbs.).

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Desired Personality Traits

• Warm and welcoming personality creates a positive environment for clients.
• Empathetic and attentive to client needs and concerns.
• Professional, punctual, and reliable.
• A team player with a proactive attitude and willingness to learn.
• Creative mindset to contribute to social media and marketing efforts.

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Hours:

• Part-time; flexible scheduling with evenings and weekends as needed.

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Compensation:

• Competitive hourly rate, based on experience ($17-19/hour)

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To apply, email: maeve@maevenaesthetics.com